Lisboa, Portugal · On-Site · Full-time · Start date: May 2026

ABOUT THE ROLE

Be part of a specialised technical support team for one of the world's leading search engine and technology platforms. You will assist German-speaking business and individual users with technical queries, account issues, and platform-related questions — combining strong communication skills with a genuine interest in technology.

RESPONSIBILITIES

• Provide technical support to users via phone, email, or chat — diagnosing issues and delivering clear, effective solutions
• Handle a variety of account-related enquiries with accuracy and professionalism
• Guide users through technical processes in a simple and accessible way
• Document cases accurately in the internal systems and escalate where required
• Meet quality, productivity, and customer satisfaction targets consistently
• Stay up to date with platform changes, tools, and internal knowledge base...