Position Overview
Location: Hungary - Budapest | Job-ID: 206315 | Contract type: Standard | Business Unit: Customer Success & Service Delivery
Your future tasks will be…
Managing of up German speaking accountsPlanning and distributing workload appropriately to ensure that business needs, SLAs, OLA and deadlines are metProducing and analysing management reports to allocate work and meet business requirementsProviding clear, concise and relevant communication to ensure clarity of objectives and outputs requiredRepresenting the account(s) in front of external and internal stakeholders with supportResolving customer escalation in a timely manner to avoid disruption and minimise business impactUnderstanding and supporting the financial impact of operation with guidance, controlling team related budget elementsEnsuring that the team members are adequately traine...