Mercier Consultancy is delighted to offer German Speaking Customer Support positions with paid relocation to Sofia. This unique opportunity is ideal for German-speaking professionals seeking a career in customer support within a dynamic and supportive work environment. As a German Speaking Customer Support Representative, you will be the primary point of contact for our German-speaking clients, providing excellent service and fostering customer satisfaction.

Key Responsibilities

• Deliver exceptional customer support to German-speaking clients via phone, email, and chat.
• Address and resolve customer inquiries, complaints, and technical issues promptly.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with internal teams to improve processes and customer experience.
• Stay informed about product updates and company policies to provide accurate information.
• Participate in training and development...