Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Transportation Services Department! In this essential role, you will be the primary contact for our German-speaking clients, providing them with outstanding support and assistance related to their transportation needs. Your expertise in the German language will be vital in ensuring clear communication and effective resolution of client inquiries.

This position is ideal for someone who thrives in a fast-paced environment and has a passion for excellent customer service. You will have the opportunity to assist clients directly, enhance their experience, and work closely with a supportive team dedicated to achieving customer satisfaction.

Responsibilities

• Respond to customer inquiries in German via phone, email, and chat
• Assist clients with questions regarding transportation services, routes, and schedules
• Document customer inter...