Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Music Streaming Platform Department for one of our clients! In this Entry Level role, you will be instrumental in assisting our German-speaking clients as they explore and enjoy our music streaming services. Your expert support will help ensure that they have an exceptional user experience.

This position is perfect for individuals who are passionate about music and dedicated to providing outstanding customer service. If you have strong communication skills and a desire to support others, we would love to hear from you!

Responsibilities

• Respond to customer inquiries in German via email, phone, and chat
• Assist users with questions about account management, subscriptions, and platform features
• Document client interactions and resolutions in our customer support system
• Work closely with product and develo...