Mercier Consultancy is excited to offer a German Speaking Customer Support position for Booking.com, including a comprehensive paid relocation package to Athens, Greece. This role is ideal for customer service professionals fluent in German who are eager to join a dynamic team and contribute to the success of one of the world’s leading online travel platforms.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients on behalf of Booking.com via phone, email, and chat.
• Handle inquiries related to bookings, cancellations, payments, and general service issues efficiently and professionally.
• Resolve customer complaints and issues promptly to maintain high customer satisfaction levels.
• Document all customer interactions thoroughly in the CRM system for quality assurance and process improvement.
• Collaborate with internal teams and stakeholders to provide effective solutions and enhance service quality.<...