Mercier Consultancy is excited to offer a German Speaking Customer Support position specifically for Booking.com, including a paid relocation package to Athens, Greece. This is a fantastic opportunity for candidates fluent in German who are passionate about delivering exceptional customer service in the travel and hospitality industry.

Key Responsibilities

• Provide excellent customer support to German-speaking Booking.com clients through phone, email, and chat.
• Assist with booking inquiries, amendments, cancellations, and resolve any customer issues promptly and professionally.
• Ensure all interactions are handled with care and accuracy to maintain high customer satisfaction.
• Document all customer interactions thoroughly in the CRM system.
• Collaborate with Booking.com teams and internal departments to resolve complex issues.
• Stay updated on Booking.com policies, products, and industry trends to provide informed support....