Mercier Consultancy MD is seeking a German Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation provided. This is an exciting opportunity for German-speaking professionals to deliver high-quality customer solutions in a vibrant and international work environment.

Key Responsibilities

• Provide excellent customer support and solutions to German-speaking clients through phone, email, and chat channels.
• Respond promptly and effectively to customer inquiries, ensuring satisfaction and resolution.
• Document customer interactions and maintain accurate records within CRM systems.
• Collaborate with internal teams to address complex customer issues and offer appropriate solutions.
• Stay informed about products, services, and company policies to deliver precise information.
• Contribute to continuous improvement of customer service processes and overall customer experience.