Mercier Consultancy is seeking a proficient German-speaking Customer Service Representative in Greece to support a leading social media platform. In this important entry-level role, you will support German-speaking users by addressing their inquiries, resolving issues, and providing excellent service to enhance their platform experience.

Your fluency in German will be critical to effectively communicate with users, manage their concerns, and contribute to a positive community environment. You will collaborate closely with internal teams to ensure user satisfaction and continuous improvement of our platform services.

Responsibilities

• Respond promptly and professionally to user inquiries and concerns in German via various communication channels
• Assist users with account issues, content moderation, and platform navigation
• Document all interactions accurately using CRM and support tools
• Collaborate with technical and content teams to reso...