Mercier Consultancy is looking for a proactive German Speaking Customer Service Representative to join our Online Travel & Tour Packages Department for one of our clients. In this exciting Entry Level position, you will play a crucial role in providing outstanding support to our German-speaking clients as they plan and book their travel experiences with us.

Your fluency in German will be essential for assisting customers with inquiries related to travel arrangements, tour packages, and reservations. Your dedication to customer satisfaction and strong communication skills will help ensure that our clients have a seamless and enjoyable booking experience.

Responsibilities

• Provide exceptional customer service in German through phone, email, and chat regarding online travel and tour packages
• Assist customers with inquiries about itineraries, pricing, bookings, and modifications
• Troubleshoot issues and provide solutions for customers experi...