Mercier Consultancy is seeking a dynamic German Speaking Customer Service Representative to join our Hotel Reservations & Hospitality Department. In this vital role, you will provide exceptional service to our German-speaking clients, assisting them with hotel reservations and inquiries related to their hospitality needs.

Your proficiency in German will enable you to offer personalized support, guiding customers through the booking process, addressing special requests, and resolving any issues they face during their stay. You will play an important part in ensuring a memorable experience for our guests and helping them navigate our offerings.

Responsibilities

• Deliver high-quality customer service in German through phone, email, and chat regarding hotel reservations and hospitality inquiries
• Assist clients with booking accommodations, providing detailed information about facilities and services
• Handle special requests and modifications ...