Mercier Consultancy is in search of a dedicated German Speaking Customer Service Representative to join our Home Improvement & DIY Tools Department for one of our clients. In this essential Entry Level role, you will provide outstanding support to our German-speaking customers, assisting them with inquiries related to our range of home improvement and DIY tools.

Your fluency in German will be key as you guide customers through product selection, order placement, and troubleshooting any issues they may encounter. You will play an important role in ensuring that our customers have an exceptional experience with our products and services.

Responsibilities

• Respond to customer inquiries in German via phone, email, and chat regarding home improvement and DIY tools
• Assist customers with product selection, order management, and service-related questions
• Troubleshoot and resolve customer issues in a timely and professional manner
• Docum...