GERMAN CUSTOMER SERVICE & SALES REPRESENTATIVES - REMOTE

Start date: 11 May 2026

Brief CSSR Job Description

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
• Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
• Fully paid product and systems training provided.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call centre environment

Requirements

• Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
• Located in South Africa