Mercier Consultancy MD is currently seeking proficient German-Speaking Customer Experts to join our team supporting a leading household electronics company in Greece. The role involves providing excellent customer support to German-speaking clients, assisting them with product information, technical support, and after-sales service.

Key Responsibilities

• Deliver professional customer service to German-speaking customers via phone, email, and chat regarding household electronics products.
• Assist customers with product usage guidance, troubleshooting, warranty inquiries, and service requests.
• Maintain accurate documentation of customer interactions and follow-up activities using CRM tools.
• Collaborate with technical and sales teams to resolve customer issues efficiently.
• Stay updated on product features, company policies, and industry developments.
• Provide feedback to improve customer service quality and processes.