Mercier Consultancy MD is looking for skilled German-Speaking Customer Experts to join our team supporting a leading automotive company in Greece. In this role, you will provide exceptional customer service to German-speaking clients, assisting them with inquiries related to automobile products, services, and after-sales support.

Key Responsibilities

• Offer professional and courteous support to German-speaking customers via phone, email, and chat regarding automotive products, service appointments, and technical assistance.
• Assist customers in troubleshooting, booking maintenance, and resolving issues promptly.
• Maintain detailed and accurate records of customer interactions within CRM systems.
• Coordinate with sales, technical, and service teams to ensure high levels of customer satisfaction.
• Keep up-to-date with the latest automotive product knowledge, company policies, and market trends.
• Provide insights and feedba...