Mercier Consultancy MD is seeking a German Speaking Customer Expert specializing in social media to join our team in Poland. This role focuses on providing exceptional customer support through various social media platforms, ensuring effective communication and engagement with German-speaking customers. If you are passionate about social media and customer relations, this is an excellent opportunity to develop your career in an innovative environment.

Key Responsibilities

• Manage customer interactions and inquiries in German across social media channels including Facebook, Twitter, Instagram, and others.
• Provide timely and professional responses to customer questions, complaints, and feedback.
• Monitor social media platforms for customer sentiment and issues, escalating when necessary.
• Collaborate with marketing and customer service teams to improve social media engagement and service quality.
• Maintain detailed records of soc...