Mercier Consultancy is hiring a German Speaking Customer Care professional to join a leading Logistics Delivery Company in Greece. This role offers an exciting opportunity to support German-speaking customers by providing outstanding service and ensuring smooth communication regarding delivery and logistics services.

As a Customer Care representative, you will be responsible for addressing customer inquiries, resolving delivery issues, and coordinating with various departments to ensure customer satisfaction. Your language skills and customer-focused attitude will help build trust and improve the overall customer experience.

Responsibilities

• Handle customer inquiries and provide timely support to German-speaking clients regarding delivery and logistics
• Track shipments, handle complaints, and resolve issues related to deliveries
• Maintain accurate records of customer interactions in CRM systems
• Collaborate with internal teams such a...