*** Location: Porto, Portugal (On-Site Position) ***

Are you ready to use your language skills in one of Europe's most beautiful coastal cities? We are looking for helpful and detail-oriented German speakers to join our international team in Porto.

In this role, you will represent a world-leading bank. Your job is highly human-focused: solving problems, building trust, and ensuring every customer has a smooth banking experience.

Your Mission & Tasks

• Customer Support: Help customers via phone and email with account management, online banking tools, and general financial services.
• Problem Solving: Identify what the client needs, break down complex questions, and provide quick, high-quality solutions or forward the case to the right specialist.
• Security & Compliance: Ensure every conversation follows the strict safety and legal rules required in international ban...