Role Overview

Are you passionate about driving client success and retention through strong relationship building? As an Account Manager for Customer Success in the fast‑moving property and hospitality sector, you will provide ongoing support, optimize account performance, and contribute to account growth by implementing product and process improvements.

Account Optimization & Retention

• Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and long‑term partnerships.
• Proactively address host questions, concerns, and needs to improve satisfaction and sustainability.
• Collaborate with hosts to maximize listing quality through tailored account optimization strategies.

Pipeline Management

• Use Salesforce and other CRM/customer success tools to track progress, manage accounts, and optimize workflows.
• Consistently meet or exceed individual ou...