We are currently recruiting German-speaking Customer Support Agents to join an exciting international retail customer service project based in Umhlanga, Durban.

This is an excellent opportunity for German speakers who want to work in a professional, fast-paced environment while gaining experience on a global retail campaign.

Key Responsibilities

• Support German-speaking customers via phone, email, and live chat

• Assist with retail-related inquiries including orders, deliveries, returns, and product information

• Provide accurate, professional, and customer-focused service

• Resolve customer issues and escalate complex cases when required

• Accurately document all customer interactions in internal systems

• Meet service quality, productivity, and customer satisfaction targets

  Work closely with team leaders and colleagues...