Are you fluent in German and English and driven by results? Do you enjoy influencing customer decisions and creating long-term value?

We’re hiring a German & English Customer Retention Specialist to join a high-performing team supporting a global digital brand. This is your opportunity to combine customer experience with commercial impact in a fully remote setup.

Your Mission

As a Retention Specialist, your focus goes beyond support — you will actively drive customer loyalty, reduce churn, and maximize customer lifetime value.