Position Overview
We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English.
*Hybrid for London office*
Main Purpose of Customer Service Advisor role:
Responding to English and German emails, answering English and German calls,Dealing with customer quires on our system and translating replies from English to German and German to English.To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.You will be communicating directly with customers on the phone, by email, social media and live web chat.The Bilingual Customer Service Advisor will report into the German Team Leader.
You should have:
A natural ability to communicate and empathiseA confident and professional mannerA real willingness to help a customer with their challenge...