Position Overview: We are currently looking for German-speaking Customer Support Agents to join a fast-growing team in Lisbon. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online. Main Responsibilities: - Provide support to high-level clients via chat, email, and phone. - Assist customers with the self-serve advertising platform and related tools. - Deliver pre- and post-sales support for digital advertising products. - Troubleshoot and resolve technical issues, such as bugs or delivery errors. - Communicate updates and resolutions to clients in a timely and professional manner. - Identify opportunities for customers to enhance their advertising performance. - Gather client feedback and share product insights to improve user experience. Candidate Profile: - Fluency in German (mandatory) and proficient English. - Strong communication, problem-solving, and interperso...