About the job German Customer Advisor - Barcelona

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in German? Our client has a diverse portfolio of projects within the Customer Support sector and is actively looking for German-speaking individuals to join their dynamic team in Barcelona. This is an excellent opportunity for those who are passionate about customer service and are eager to be part of a growing, multicultural environment.

Responsibilities:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Assist customers to manage/secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts