We are looking for a German bilingual Customer Support Representative to join our retail/e-commerce account team. The ideal candidate will provide exceptional service to our German-speaking clients and sellers, ensuring smooth operations and a positive experience on the platform.



Key Responsibilities:

- Handle inbound and outbound inquiries from German-speaking clients and sellers via email, chat, and phone.

- Provide accurate and timely information regarding account management, platform features, and order issues.

- Assist clients in resolving issues related to listings, payments, and orders on the platform.

- Maintain records of interactions, solutions provided, and follow-ups in the system.

- Collaborate with internal teams to escalate complex issues and ensure resolution.



Requirements:

- Fluent in German and English (verbal and written).

- Previous experience in e-commerce, marketplace operations, or cus...