Job Description
This person will have technical authority responsible for defining, governing, and evolving the enterprise Genesys Cloud CX platform. This role establishes architectural standards, designs scalable and resilient solutions, and ensures alignment between business strategy, contact center operations, and cloud-native technologies. The Architect partners with executive stakeholders, engineering teams, and vendors to drive platform strategy, modernization, and long-term sustainability.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factor...