Genesys Cloud – Client Consultant

Location: Manchester (considering Newcastle, London, Birmingham, Bristol)

Hybrid working: 3 days in office, 2 days remote.

Overview

The Customer Solutions Design Consultant leads and delivers a variety of consulting workstreams that shape end–to–end technical solutions. They work closely with stakeholders to understand and interpret business needs, translating them into clear, deliverable solution designs.

What You’ll Be Doing

• Capture detailed customer technical and business requirements and translate them into clear, actionable solution recommendations aligned with consulting and solution‑development methodologies.
• Advise on and help shape the technical direction for customer engagements, supporting stakeholders in moving toward effective solution designs based on best practice, platform capabilities, and desired business outcomes.
• Lead and facilitate t...