SLA Account Manager (IT) (JB5808)

Cape Town – R22 000 to R28 000 a month (Negotiable depending on experience) – Permanent

An established and growing IT services provider is looking for a technically capable and service‑driven SLA Account Manager to join its Cape Town‑based team. This role is responsible for owning client relationships within SLA agreements, managing support tickets end to end, and delivering consistent, high‑quality IT support across multiple environments. The position combines hands‑on Tier 2 technical support with client‑facing responsibility, vendor coordination, and contribution to ongoing service improvements within an ITIL‑aligned framework.

Minimum Requirements

• Based in Cape Town or surrounding areas
• Valid driver’s licence and ability to attend occasional on‑site client visits
• Strong working knowledge of dy't Microsoft 365 administration
• Solid Windows 10 / 11 desktop and laptop support...