**Description**

**Must have 2 or more years’ experience with:**

+ Installing, configuring, and maintaining operating system workstations in support of business processing requirements.
+ Software installations and upgrades to operating systems and layered software packages.
+ Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
+ Imaging NIPR & SIPR devices to achieve optimum performance levels.
+ Experience installing, uninstalling and troubleshooting Trusted Thin Clients (TTC) and a basic understanding of a virtual environment.
+ Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
+ Maintain a continuous monitoring effort for all incident and service request to ensure a continuous improvement environment for quality of service.
+ Contacting customers to provide real time updates regarding inciden...