Overview

The General Manager, Aftersales Services is responsible for the overall management, performance, and strategic direction of the Aftersales division. This role oversees dealership aftersales operations, service excellence, profitability, customer satisfaction, and staff management while ensuring alignment with retail standards and business objectives.

The incumbent is responsible for safeguarding both short-term and long-term business performance, driving operational efficiency, and leading the Aftersales team to achieve sustainable growth and service excellence.

Key Responsibilities

A. Leadership & Decision Making

• Lead and oversee all Aftersales dealership operations and staff.
• Make strategic and operational decisions to ensure smooth workflow, service quality, and business continuity.
• Handle day-to-day operational and ad-hoc business decisions effectively.
• Ser...