POSITION PURPOSE AND SUMMARY

Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
• Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives
• Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield p...