Position Overview
Job Description
- Lead the overall management of the Paddle Club, ensuring smooth and efficient operations across all departments.
- Develop and execute strategies to drive membership growth, retention, and satisfaction, aligning with the club’s business goals.
- Oversee the planning and execution of events, tournaments, and coaching programs, ensuring they are well-organised and deliver value to members.
- Manage the club’s budget, monitor financial performance, and implement initiatives to drive profitability.
- Ensure the highest standards of facility maintenance, cleanliness, and safety, providing a top-tier experience for all members.
- Recruit, train, and manage a high-performing team, fostering a positive, motivating, and customer-focused work environment.
- Handle member inquiries, feedback, and complaints with professionalism, ensuring quick resolution and member satisfaction.
- Build and maintain strong relationships wi...