The Role

As General Manager you will have full accountability for the performance of the building. You will lead a high performing team and provide operational excellence, strong commercial results and outstanding customer experience.

Key Responsibilities

• Recruit, lead and develop the on-site team including performance management in line with company policies.


• Proactively drive and convert sales by working towards business-wide KPIs, while motivating and supporting team members to achieve their targets.


• Control site budgets, forecasting and expenditure


• Own the end-to-end resident journey from enquiry to check out


• Oversee all aspects of site operations, ensuring site operates safely, efficiently and remains fully compliant


• Act as the primary representative of the Fresh brand, managing stakeholder and client relationships


• Drive service standards, resident satisfactio...