Job Description: General Manager (Hotel)

Role Summary

The General Manager is responsible for the overall leadership and performance of the hotel in Alor Setar. This role oversees all operational departments, ensures excellent guest experience, manages financial performance, and drives continuous improvement in service quality, staff development, and hotel profitability.

Key Responsibilities

1. Hotel Operations Management

• Oversee daily hotel operations including Front Office, Housekeeping, F&B, Sales & Marketing, and Maintenance.
• Ensure all departments are delivering high-quality service and operating efficiently.
• Implement and maintain hotel SOPs, service standards, and safety procedures.

2. Financial & Business Performance

• Manage the hotels P&L, budgeting, forecasting, and cost control.