Redemptions Administrator

The Role

We’re looking for a General Enquiries Administrator to join our growing team in Ipswich. In this role, you’ll play a key part in delivering a great service experience, making sure all activity and enquiries are handled accurately, efficiently, and in line with SLAs, internal processes, and current legislation.

You’ll be working with borrowers, third parties, and clients, helping to deliver positive outcomes while always treating customers fairly.

What You’ll Be Doing

• Managing and prioritising your workload to meet deadlines and regulatory requirements.
• Handling renquiries from borrowers, solicitors, third parties, and clients in line with agreed service levels.
• Making sure all information recorded is accurate, clear, and professional.
• Communicating confidently and clearly,...