A General Banking Officer is responsible for providing efficient customer service and handling various banking operations at the branch level. They handle account opening, manage customer queries, process non‑financial transactions accurately, assist in maintaining fixed assets inventory, security stationery, and administrative support. Additionally, they manage customer complaints, refer customers to appropriate services, and ensure compliance with banking regulations and procedures.

Key Responsibilities

• Ensure effective and efficient handling of customers in the branch and provide services according to the laid down service and quality indicators.
• Work in all operations segments of the branches as an inputter/maker level. Handle account opening and related processes & operations including account dormancy marking/removal, stop payments marking/revoking, account closures, SOA issuance, loan account opening and closing, deceased marking/removal, ...