We are seeking a GenAI / Applied AI Software Engineer to join one of our client's team and contribute to ongoing AI and automation initiatives within contact center and BPO environments.

This role is ideal for a hands-on engineer who enjoys building real-world AI solutions in production — not just prototypes. You will work on voice AI, automation pipelines, data processing, and AI-powered customer experience solutions in a multi-cloud environment.

You’ll collaborate with a small, senior team while being trusted to operate autonomously and ship practical solutions.

What You’ll Work On

• AI-powered voice agents and conversational AI
• Sentiment analysis and conversation intelligence
• Backend automation and workflow orchestration
• AI-assisted redaction of sensitive data (e.g., credit cards)
• Data pipelines feeding AI systems
• Integration of AI tools into existing enterprise systems