Position Overview

As a member of Global Customer Support, you will provide on‑market support for Roche products, perform advanced second‑level troubleshooting, guide junior team members, lead design reviews, and create and update documentation and training curricula.

Responsibilities

• Support on‑market products and independently address complex Level 2 submissions, applying advanced knowledge of hardware repair and networking principles.
• Provide guidance to junior team members on troubleshooting techniques and second‑level inquiries.
• Lead and participate in design review teams, ensuring service perspectives are incorporated and approving design change content.
• Create, update, and maintain service manuals, training curricula, and other documentation, ensuring all published materials are current and accurate.
• Conduct training and audits for internal personnel and certify trainers.
• Create service requirements ...