Duties & Responsibilities:
Her:
Guests Services:
Coordinate reservations, check-ins, and check-outs efficiently.
Foster a welcoming and friendly environment, ensuring guests feel comfortable and well taken care of
during their stay
Ensure high levels of customer satisfaction by consistently providing excellent service and addressing guests
concerns or complaints.
Arranging Bush delights, special occasions, special holidays etc.
Staff Management:
Supervise lodge staff members.
Create work schedules, assign tasks, and monitor staff performance to maintain high standards of service.
Arrange leave applications, gate passes, staff visitors.
Demonstrate the highest level of service excellence and professionalism as a role model for other staff
members Lead by Example
Financial Management:
Site inspections:
Meeting, greeting and hosting of all agents.
Orientation
Administrative Duties:
Overseei...