Role Summary

Ensure 24/7 monitoring, safe deployments, backup management, and incident response while improving performance and reliability to meet monthly availability targets.

Key Responsibilities

Cloud Operations (GCC AWS)

• Manage AWS infrastructure operations, configuration, and service reliability.

Monitoring, Alerting & Performance

• Implement and operate 24/7 monitoring/alerting and performance monitoring; improve observability.

CI/CD & Deployment

• Own pipeline management and deployment processes; enable safe releases and rollback readiness.

Backup, DR & Ops Readiness

• Own backup management, operational documentation updates, and readiness practices.

Incident Response

• Participate in incident response and ensure SLA response times and status updates are met.

Security Support

• Sup...