Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

- Customer Service/Front Desk Activities

• ▪ Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!


• ▪ Answer phones in a friendly manner and assist callers with a variety of questions.


• ▪ Utilize info call script at all times to callers that have never been to PF before.


• ▪ Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.


• ▪ Respond to member questions and concerns in a timely and professional manner.


• ▪ Conduct beverage or merchandise purchases on ...