Job Title: Customer Experience Specialist / Furniture Associate

Location: Bangsar, Kuala Lumpur

Employment Type: Full-Time

About the Role

We are looking for a passionate and customer-focused Customer Experience Specialist to join our growing team. In this role, you will be the key point of contact for customers throughout their furniture purchasing journey, ensuring exceptional service, prompt issue resolution, and a seamless customer experience. The ideal candidate has 1 to 3 years of experience in retail furniture, home furnishing, interior design, or a related customer service environment.

Key Responsibilities

Customer Service & Relationship Management

• Deliver outstanding customer service through phone calls, WhatsApp, email, social media, and walk-in inquiries.
• Build strong relationships with customers by understanding their ...