Overview

Join us to grow your leadership impact while delivering accurate, timely outcomes and strengthening operational resilience.

Responsibilities

• Maximize team capacity through resource planning, training, and succession planning.
• Ensure daily controls and processing are completed and signed off, including inquiry resolution, break management, event management, and metrics production.
• Own department issues and escalate in a timely manner to operational and risk leadership.
• Ensure adherence to escalation policies, procedures, and required attestations, maintaining strong ethics and conduct standards.
• Manage people by providing clear direction, coaching, and effective communication of strategic and regulatory changes.
• Review and improve standard operating procedures to reflect new policies and ongoing risk management activities.
• Act as a focal point during issue planning and crisis situations, p...