Join the University of British Columbia as a Functional Support Analyst, focusing on HR and finance support within the Integrated Service Centre. Drive service excellence through Tier 2 expertise in Workday.
This position is designed for driven individuals with a background in finance or human resources, contributing to UBC's mission of operational efficiency. As a Functional Support Analyst, you will liaise between users and support teams, ensuring seamless functionality within Workday. With a minimum of three years of experience, you'll troubleshoot issues, provide guidance, and recommend improvements to enhance user experience.
Key Responsibilities:
• Provide Tier 2 support and resolve HR and finance inquiries
• Advise on systems management for Workday functional modules
• Maintain business and functional documentation for internal use
• Develop test cases for system upgrades to ensure quality
• Troubleshoot workflow issues to maintain data integrity
Requirem...