Primary Responsibilities

• Assists with the development and installation of new hardware and software
• Installs and configures systems and other software
• Tests installed software for malfunction detection
• Identifies and resolves business systems issues
• Designs and deploys new applications and enhancements to existing applications, software, and operation systems
• Measures effectiveness and efficiency of existing systems
• Develops and implements strategies to improve systems
• Monitors and tests system performance
• Performs work with some independence of thought, but refers more complex problems to senior associates or supervisor/manager
• Customizes CRM functionalities, builds integrations, and optimizes workflows to support business processes and enhance customer engagement
• Works closely with product managers, product owners, and scrum masters
• Provides post‑deploym...