Launch your career with MCI as a full-time Telecom Customer Support representative in Sydney, NS. This on-site role encompasses customer service, technical support, and sales, with commission opportunities.
As a key team member, you will address customer inquiries, resolve issues, and leverage technology to enhance the customer experience. This is an excellent chance to cultivate your skills in a supportive environment while adhering to service standards.
Key Responsibilities:
• Handle customer calls with professionalism and timeliness
• Resolve concerns and ensure first call resolution
• Research information and manage documentation thoroughly
• Comply with policies and procedures while engaging customers
• Participate in training to stay current on product offerings
Requirements:
• Must be at least 18 years old with a high school diploma
• Solid data entry experience and effective communication skills
• Fluent in English with good typing abilities
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