Become a pivotal Technical Support Specialist in Information Technology at a dynamic office environment. This full-time role requires on-site work and focuses on enhancing user support experiences.
We are recruiting a dedicated Technical Support Specialist to aid users at an educational institution. Ideal candidates will leverage their expertise in troubleshooting computer systems and networks. You will also supervise technical support staff while maintaining a problems and solutions log to support ongoing improvements.
Key Responsibilities:
• Provide access to computer networks for users
• Report on performance metrics of systems and networks
• Aid users troubleshooting computer-related issues
• Research solutions using technical manuals and guides
• Train users on various system operations
Requirements:
• Expertise in computer systems and networks
• Strong analytical and problem-solving skills
• Ability to manage a small support team
• Maintain con...