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⏰ Full-time

Full Time Customer Service Manager (Hiring Immediately)

Michael's Inc
Location 📍 santa rosa, United-States
Posted 📅 June 13, 2026
Work Type ⏰ Full-time

Position Overview

Store - SANTA ROSA, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results + Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs + Plan and lead the execution of class and in-store events in accordance with Company programs + Lead the omnichannel processes + Manage and execute shrink and safety programs + Assist with cash reconciliation and bank deposits + Assist with inventory processes to include Return to Vendor (RTV) and Advance...

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Job Details

Employment Type
Full-time
📊
Category
nan
🏠
Work Arrangement
On-site
📍
Location
santa rosa, United-States