Support customer satisfaction in Toronto, ON with Ontario Wholesale Energy as a Full-Time Bilingual Customer Support Agent. This role is pivotal in managing customer account inquiries and enhancing retention.
As a key contact for customers, you will handle communications, focusing on solutions and relationship-building. Ideal candidates will have a solid background in call centres, demonstrating professionalism and empathy during customer interactions. Your ability to navigate complex situations will ensure effective problem resolution while maintaining compliance with company standards.
Key Responsibilities:
• Handle high volumes of inbound and outbound customer communications
• Assist with account inquiries and contract confirmations
• Provide timely solutions for customer issues
• Utilize empathy to de-escalate challenging interactions
• Keep detailed documentation of customer conversations
Requirements:
• 2–3 years of call centre or customer service exper...