Bilingual Customer Service Representative – Irving Oil, Edmundston, NB

Step into the role of Bilingual Customer Service Representative at Irving Oil in Edmundston, NB. Focus on delivering high-quality customer interactions for inquiries, orders, and account updates.

Your full‑time role at Irving Energy will involve being the first point of contact for customer service. Responsibilities include processing orders for heating oil, managing account updates, and addressing inquiries with accuracy. Essential to this role is your capability to resolve customer concerns effectively, drawing upon prior experience in customer service.

Key Responsibilities

• Take customer orders for heating oil, propane, and diesel
• Verify and update account information for accuracy
• Provide solutions to customer issues and escalate when necessary
• Collect payments and perform basic credit services
• Handle after‑hours customer support tasks ...